Privacy Policy

Privacy Policy | RA9 LLC

Privacy Policy

Effective Date: January 1, 2025

Last Updated: January 31, 2025

RA9 LLC is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, chat services, and other digital platforms. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect only the necessary information to operate our services effectively and provide a seamless experience. The data we collect includes:

A. Information You Provide Directly

  • Chat Interactions: When you engage with our chatbot, we collect and store the chat text to improve customer service and support.
  • Email Communication: If you contact us via email, we may store those communications for reference and support purposes.
  • SMS Consent: If you opt-in for SMS communication, we maintain your consent for operational purposes only. We do not share or sell SMS consent with third parties for marketing purposes.

B. Information Collected Automatically

  • Website Usage Data: We may collect analytics data such as IP address, browser type, operating system, and interaction data through cookies or similar technologies.
  • Operational Data: Information that is necessary for providing support and internal operations, such as timestamps of interactions.

2. How We Use Your Information

RA9 LLC does not sell or resell your data. The information we collect is used solely for:

  • Providing customer support and improving chatbot interactions
  • Sales monitoring and internal business operations
  • Ensuring compliance with legal requirements
  • Improving the efficiency and security of our services

We use collected data only for immediate operational purposes and do not archive customer data beyond what is necessary for service continuity and legal compliance.

3. Data Sharing & Disclosure

We respect your privacy and do not share your personal information except in the following circumstances:

  • Internal Teams: Information is accessible only to RA9 personnel who need it to perform their job functions.
  • Service Providers: We may use third-party vendors to assist with operations (e.g., hosting providers, analytics services), but they are contractually obligated to maintain confidentiality and use the data only for RA9 operations.
  • Legal Compliance: If required by law, we may disclose information to comply with legal obligations, enforce policies, or respond to legal requests.

We do not share, sell, or trade personal information with any third parties for marketing purposes.

4. Data Storage & Retention

RA9 only retains customer chat data and email communications as necessary to provide ongoing support and operational needs. We do not maintain long-term archives beyond what is essential for business functions.

  • Chat messages may be stored temporarily for service improvement.
  • Email communications are retained for customer support records.
  • SMS consent records are securely maintained but not shared with third parties.

If you wish to request data deletion, please contact us at legal@ra9.io.

5. SMS & Communication Consent

If you opt-in for SMS notifications or communications:

  • Your consent is used only for RA9 operational purposes.
  • We do not share SMS consent with third parties for marketing or sales purposes.
  • You may opt-out at any time by replying STOP or contacting us.

We recommend reviewing our Terms and Conditions for further details on communication policies.

6. Security Measures

We take reasonable security measures to protect the data we collect, including:

  • Encryption of sensitive data
  • Secure storage systems with restricted access
  • Regular security audits to safeguard against unauthorized access

However, no system is 100% secure, and we encourage users to practice good security hygiene when interacting with our services.

7. Your Rights & Choices

You have the right to:

  • Access or request deletion of personal data we have about you.
  • Opt-out of communications (SMS, email, chatbot interactions).
  • Modify your consent preferences for data collection and usage.

To exercise any of these rights, contact us at legal@ra9.io.

8. Changes to This Privacy Policy

We may update this Privacy Policy as needed. Any changes will be posted with an updated Last Updated date. We encourage users to review this policy periodically.

9. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: legal@ra9.io

Website: ra9.io

Quick Access

To ensure transparency, our Privacy Policy is easily accessible on our website and included near all consent-based web forms.