Terms and Conditions

Effective Date: January 1, 2025

Last Updated: January 31, 2025

Welcome to RA9 LLC. By accessing or using our website, chatbot services, and related digital platforms, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our services.

1. Acceptance of Terms

By using RA9's website, chatbot, and services, you acknowledge that you have read, understood, and agreed to abide by these Terms and Conditions and our Privacy Policy.

2. Services Provided

RA9 LLC provides IT, cybersecurity, and customer support services through our website, chatbot, and communication systems. Our services include but are not limited to:

• AI-powered chatbot support for customer inquiries
• IT and cybersecurity consulting services
• Automated system monitoring and data analysis
• Custom Technology solutions for clients
• AI and more custom solutions

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time without prior notice.

3. User Responsibilities

By using our services, you agree that you will:

• Use our website and chatbot for lawful purposes only.
• Not misuse or abuse our chatbot, website, or support services.
• Not attempt to access, disrupt, or exploit our systems or third-party integrations.
• Provide accurate and truthful information when using our services.

RA9 reserves the right to restrict or terminate access to any user violating these terms.

4. Data Collection & Privacy

RA9 collects only necessary information required for operations. By using our services, you consent to our data collection practices outlined in our Privacy Policy.

• Chatbot Data: Conversations with our chatbot may be monitored for sales and support purposes.
• Email & SMS Communications: If you opt-in, we may contact you for customer service needs.
• No Data Resale: We do not sell, rent, or share your personal data with third parties for marketing purposes.

For full details on data collection, storage, and security, please review our Privacy Policy.

5. Communications & SMS Consent

By providing your email or phone number, you consent to receiving communications from RA9 related to support, service updates, and business inquiries.

• SMS Consent Usage: If you opt-in for SMS communications, it is used only for operational purposes.
• No Third-Party Sharing: RA9 does not share SMS consent with third parties for marketing purposes.
• Opt-Out Anytime: You may opt out by replying STOP to SMS messages or contacting us.

We are not responsible for any charges incurred by SMS communications from your mobile provider.

6. Intellectual Property Rights

All content on our website, chatbot, and digital services including text, graphics, logos, and software is the exclusive property of RA9 LLC or its licensors.

• You may not copy, reproduce, distribute, or modify any content without our written consent.
• RA9 retains all rights to proprietary tools, AI models, and systems developed for business use.

Unauthorized use of our intellectual property may result in legal action.

7. Limitation of Liability

RA9 LLC provides services as-is and makes no warranties regarding availability, accuracy, or performance.

• We are not liable for service interruptions, downtime, or loss of access.
• We are not responsible for data loss or security breaches caused by external factors.
• Your use of RA9 services is at your own risk.

8. Contact Information

For any questions or concerns regarding these Terms and Conditions, please contact us:

Email: legal@ra9.io

Website: ra9.io

Quick Access

Our Terms and Conditions are prominently displayed on our website and included near consent-based forms. We recommend users review these terms regularly to stay informed.

By continuing to use RA9 LLC services, you acknowledge that you agree to these Terms and Conditions.